There really shouldn’t be any reason for this but I feel that without some transparency over the events which are coming to pass, that my bank isn’t going to pay close attention to the stuff going on. In filing a dispute with my credit card bill I’ve decided to chronicle the entire set of exchanges online until it gets resolved. I’m not doing this for the shits and giggles, let me tell you, but only because the last time I filed something similar it took a threat to cancel all my accounts with them for them to move their asses.
Long story short, dispute with a credit card transaction. This was online and was supposed to have been for a service my dad used on his laptop that was supposed to make it run faster (doubtful, and if you’d seen the man’s rig you’d have your own questions). So, the renewal was supposed to have been charged in 2012. What was it doing in 2o13 you ask? I don’t know either.
So I call it in. Told dad I’d be cancelling the transaction because it really isn’t helping him anyway, and I had the guy file a dispute ticket. Did you know that banks here in the PH have to still give you a paper form to fill out to get these disputes processed? Imagine! I’ll still need to fill in a form and bloody send it in via fax and crap.
Hell no. I’m going to do this online.
…and the damn website still asks me to fax the bloody thing.
Okay, let’s let the rep finish his spiels. I’m apparently going to get a letter tomorrow about the dispute and I need to send it in. I was thinking, wow, these guys sure are dedicated, doing this on a weekend (okay maybe I made another threat of cancellation but seriously, those people act like you have to have a gun to their collective heads before they hustle).
So I go ahead and ask the guy “so, you’re telling me that you guys will send a letter one a weekend and have me fill it in on a Saturday?”
“Um….let me put you on hold for a minute while I check with if we have any email bankers available first.”
Well, for all I know there might have been one. Three guesses what happened next?
I get the docs Monday.
Now, the plan is this:
- Grab the docs.
- Fill in docs and submit it by hand to the bank branch over in McKinley.
- Again pester the soon to be harrangued customer service person over the counter
- Follow it up with another call when I get home.
Sadly there’s still no assurance this will be done according to my satisfaction, but then working in customer service yourself sometimes makes you even more aware of the standards people in that line of work should be considering.
In any case, the conversation over the phone happened 7:36PM according to my laptop computer (Manila Standard Time, that’s GMT+8), so in the interest of making sure I can track this entire thing all the posts re: this situation will be marked with a date and time stamp.
Good luck bank guys.